To place a claim for our team to investigate, provide the following information:
1. Platform and name of the game where this happened
2. Hand number from the screen or hand history.
3. Screenshot of the situation in question if available
To help us find the hand or location, please cease playing in the game with the issue so we can locate this as the last action from your account.
In live dealer or live casino, you may contact their corresponding Pit Bosses for quicker assistance and for them to generate inquire and documentation for us to rely on you.
the vendors will take between 24 to 48 hours depending on the vendor availability and regular response time.
Send the claims to casino@youwager.lv and include all information for our Casino team to initiate the investigation.